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Is banning home working simply holding back the tide?

March 1, 2013 in Mobility Solutions, UK by Andy Elliot

The news this week that Yahoo! has banned home working for employees is causing much debate. It’s a move that has surprised many, especially as it seems the trend to work outside of the office continues to grow. For example, an article from the BBC highlights that home working is on the rise in the UK and a quarter of people employed in the US work from home for at least some hours a week. Information Age reports the main driver for Yahoo!’s move is to promote better collaboration. But many are highlighting a seemingly obvious contradiction; a high tech organisation that exists to drive collaboration and communication online now sees being present in the office as critical. The Work 3.0 revolution In our Work 3.0 whitepaper, published last year, Mitel highlighted how technology is leading a rapid pace of change that is transforming where, when and how we work. [...]

Capitalizing and investing in BYOD like VMware®

February 25, 2013 in Mitel Virtual Solutions, VMware by Cheryl Goss

The other day I tried an experiment. I went one full business day without my mobile. To ensure the authenticity of the experiment, I included my iPad® as “off limits.” What a day.

How Hotels Are Delivering Superior Guest Services With Virtual Solutions

February 12, 2013 in UK by Duncan Miller

How hotels are delivering superior guest services with virtual solutions Delivering an exceptional experience to guests is at the heart of every successful hotel and now more than ever technology is playing a critical role in enhancing and personalising this experience. For hotel groups across the world, the delivery of effective communication through virtualised, IP solutions is transforming guest services. Examples include W Hotel, Starwood and also Firmdale, which recently rolled out a Mitel solution across its iconic London hotels, including the Soho Hotel, and the Crosby Street Hotel in New York. Advanced in-room guest features In the rooms, IP telephony features are improving the guest experience by ensuring failed wake up calls are escalated, guests are greeted by name using room/caller ID and by offering information about guest services, local service and attractions. Aesthetics are also important. In stylish hotels, handsets need to be design features and not technology [...]

It might be cold outside, but Mitel is warming things up with MCD 6.0

February 5, 2013 in Unified Communications by NeilHyndman

Last week brought some extremely frigid temperatures across North America. We’ve had a very mild winter thus far here in Ontario, so it came as a complete shock when the Arctic temperatures rolled in.

A Practical Backup Solution for Mitel Communications Director

January 28, 2013 in Mitel Affiliates by KeishaGomes

Whether it’s your personal computer, a work station at the office, or your mobile phone, we have all experienced lost photos, lost projects, lost data. Even as I drafted this blog piece, Microsoft® Windows® crashed and the instant pangs of losing my original work highlighted the relevance and importance of backing up your data.

Jetstar gives workers $1650 for BYO

January 21, 2013 in Australia by Rebecca Ius

Now more than ever, workers are demanding the flexibility to bring their own tech device to the workplace. As Millenials enter the force bringing with them their own devices, this poses a new challenge for the IT department – how do you find the balance of having a flexible approach with bring your own device (BYOD) whilst maintaining control? According to a whitepaper published by Mitel in the UK, two in three workers surveyed are using their personal devices in the workplace, and one in three believe that their personal devices are more advanced than those provided by their employer. Furthermore, 40% of workers resort to using their own devices because their IT department cannot give them what they need. This trend can potentially become an administrative or security headache for many IT managers. It comes as no real surprise that Jetstar Australia are embracing this trend by announcing the [...]

Tags: BYOD, Mitel
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BYOA – take it back to the basics

January 21, 2013 in Australia by Rebecca Ius

Computer Daily News (e-newsletter only) recently reported on a new study by the Australian Consumerisation of IT, which found 42 percent of Australian employees admitting they had downloaded unauthorised mobile apps or PC software. Take a walk around the office and I’m sure you will find many employees who will slyly admit to downloading unauthorised mobile apps or PC software to their work devices. What’s surprising is the most common reason for doing so is because people need apps for work purposes and employers aren’t providing a suitable alternative. It is essential Australian businesses identify the appropriate Bring Your Own Apps (BYOA) approach that will meet their unique organisational needs. CIOs and IT managers are rushing to embrace the BYOA trend, without taking into account the industry they operate in as well as their different staff roles and requirements. With many businesses offering smart phones but not putting restrictions on [...]

Tags: Australia, BYOA
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Ofcom report backs up findings of Work 3.0 whitepaper

January 18, 2013 in UK by Duncan Miller

On Tuesday 8th January 2013, Ofcom, the regulatory authority for the UK’s communications industries, published its annual Consumer Experience 2012 report. The report, which includes comprehensive consumer research and industry data, covers everything from mobile and broadband, to the choices available to consumers, consumer interest in services and how they buy them. The report highlights some interesting figures regarding changing working practices and mirrored the trends explored in our Work 3.0 whitepaper. Data reveals an increased reliance on digital services as traditional means of communication start to decline. The use of email was up by 17% while using post has fallen by 30%. Interestingly fixed-line calls have only decreased by 4%. This figure, coupled with the 14% increase in mobile voice, shows the continued importance of voice communications in the market. Ofcom’s findings reflect the rapidly evolving world of business and personal communication and the increasing demands for new technologies [...]

Being a Mitel authorizedPARTNER means more than just being authorized

January 14, 2013 in Channel by NeilHyndman

Hopefully you had an opportunity to spend time with your friends and family over the Christmas break. Christmas is a time that we look back and review the year that was, and give thanks for all that we have. In addition, we seize the New Year to set goals for the year that is about to be. Over the last two weeks I’ve done this on not only a personal level, but also a professional level.

Announcing the Availability of Mitel Contact Center Solutions Release 6.0.2

December 10, 2012 in Mitel Contact Center Solutions by Cheryl Goss

On behalf of the Mitel Contact Center Solutions and Call Accounting teams, I am pleased to announce the general availability of the Release 6.0.2 release (SP2). This release includes a number of new support updates for Mitel and Microsoft technology as well as some new features and product enhancements, including Russian user interface and documentation updates, an enhanced Queue activity for resilient call flow programming, server-side alarm enhancements, and the ability to mask variable content for IVR Routing variables.

Is banning home working simply holding back the tide?

How Hotels Are Delivering Superior Guest Services With Virtual Solutions

It might be cold outside, but Mitel is warming things up with MCD 6.0

A Practical Backup Solution for Mitel Communications Director

Jetstar gives workers $1650 for BYO

BYOA – take it back to the basics

Ofcom report backs up findings of Work 3.0 whitepaper

Being a Mitel authorizedPARTNER means more than just being authorized

Announcing the Availability of Mitel Contact Center Solutions Release 6.0.2

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