Lessons to Live By: Contact Center Service Etiquette

August 28, 2013 in Mitel Contact Center Solutions by

With the maturation of digital, social and mobile technologies, customers are increasingly considering the importance of their service experience. As a result, contact center managers are feeling the pressure now more than ever to up the ante to keep them coming back. After all, 59 percent of customers will try a new brand or company specifically for a better service experience. You’re looking to stay competitive, keep customer loyalty high and maintain a positive bottom line; the only way to do this is to place customer experience at the top of your business’ priority list. Here are some quick tips for ensuring that you maintain excellent service etiquette: Encourage Customers’ Independence According to Gartner, by 2020 a given customer will manage 85 percent of their business relationship without ever interacting with a human. Instead of limiting their self-service capabilities, give your customers the right to choose how they want to [...]


Stay Connected through Social Media at Mitel Business Partner Conference

May 19, 2011 in Business Partner Conference by

To help you organize your visit and make sure that you do not miss any of the key speakers and sessions we will be providing updates through several Social Media tools.